My Account & Subscriptions

Art in a Box Subscriptions

 

How does Art Class in a Box work?

Select your monthly, 3 or 6 month subscription and once subscribed, relax and we will do the rest!

Each month we create a new monthly box with 4 new projects in the Adult box, and 3 new projects in the Young Artist box. We will then pack it and post it directly to your door.

Boxes are shipped at the end of each month, so you will receive your box around the 1st of the month.

Our tutorials are released on a weekly basis.

You can view all of our videos on our website and our YouTube channel. Like and Subscribe to get notified for our new tutorials.

What are your subscription options?

We have two types of subscriptions on offer. You can either sign up for a recurring plan on a monthly, 3 monthly or 6 monthly basis, or choose a gift subscription.

With our recurring plan, you pay the price of your box every time you're due a box, and this will carry on until you decide to stop it. You can cancel the recurring subscription at any time if you need to, but please do so before the 11th of the month, to avoid getting charged for the next upcoming box.

Our gift memberships are paid for upfront, in full. Our gift memberships cannot be cancelled. When you checkout with the gift membership, as long as the "do not renew" box is selected, it will not automatically renew.

How do I login to my account?

If you're currently a member and have an account, you can log in using the email and password chosen when you signed up.

If you don't currently have an account, you can create one.

Our members area is the easiest way to get an overview of your plan, make any changes to your contact details, change the frequency of your boxes etc

How do I skip a box?

To skip your upcoming box, you can log in to your account and select to skip a box.

If you have any questions, please email us at info@theartclassinabox.co.uk

How do I cancel my subscription?

We're sorry to hear that you are leaving the Art Class in a Box Community. If you would rather take a break, instead of cancelling, you can skip up to 6 months of your subscription.

You can cancel your subscription at any time by logging into your account. You'll need to enter your email and password, which you'll have created when you subscribed.

Don't worry if you can't remember it, you can request a new one.

If you have any problems doing it, you can always email us at info@theartclassinabox.co.uk, and we will cancel it for you.

If you don’t want to receive your next box, you will need to cancel before our monthly rebilling date which is on the 11th of the month.

You will always receive any boxes that you paid for before you cancelled.

Monthly subscriptions (month-to-month) is non-commitment and can be cancelled anytime. If you cancel a monthly subscription after you are billed, you will receive that box but you will not be charged again after that.

Auto-renewing pre-paid subscriptions (3 or 6 months) can have the renewal feature canceled at any time so that after the current prepaid term is complete, it will not renew. Auto-renewing 6-month or 12-month subscriptions cannot be canceled, paused (skipped), or refunded in the middle of a prepaid term.

3 or 6 month Gift Subscriptions are a one-time purchase for 3 consecutive months and do not renew after the term is complete.

Note: Canceling the monthly subscription does not cancel an order. If you cancel your subscription after you have been charged for it that will be the last box you receive.

Will my subscription renew?

The default setting for our subscriptions is ‘will renew’.

The default setting for gift subscriptions is ‘will not renew’.

However, you can also choose whether or not your subscription will renew at check out.

Can I pause my membership?

If you are going on holiday or need to skip a box for any other reason, you can skip a month at any time, you just need to log into your account, and there you can choose to select to skip a month.

If you want to skip more than a month, or pause your membership, please email us at info@theartclassinabox.co.uk and let us know how many months you would like to pause your membership for.

What's the cut off date for making changes to my account?

If you need to make any changes to your subscription, please do so before your next payment date, so that we can guarantee that they are actioned before your next box is dispatched.

When do you take payment?

When you first sign up for your Art in a Class subscription box, your first payment will be charged at the time of purchase.

Subscriptions renew based on their original term of length, for example, a renewing 6 month prepaid subscription, will renew every 6 months.

What forms of payment to you accept?

We accept all major credit cards.

Please note that your order will show on your bank statement as 'Cratejoy'

What is your refund policy?

We offer refunds for any unshipped shipments.

If you are requesting a refund part-way through a prepaid subscription, we will charge you for the boxes that you have already received, as if you had bought your subscription on a month to month plan and refund the remainder.

We will also offer refunds on returned unopened boxes once we receive them back as long as it is within 30 days of receiving it.

In this instance, please send us an email to info@theartclassinabox.co.uk letting us know that you will be returning the box and we will look out for it and refund you once we receive it.

If the box is unopened, there is no need to pay for postage, just cross the address out and write ‘Return to sender’.

I am having trouble loggin into my account. Can you help?

We are really sorry to hear that you are having trouble logging into your account...... here are some tips!

- Make sure that you use the exact email address that you signed up with (this includes whether it was gmail.com or googlemail.com)

- If you have forgotten your password or want to reset it, simply click "Forgot Password" on the login page

- If it is not accepting your email address, and you're certain it is the correct one - try using the "Haven't logged in before" option on the login page

Still need help? Then do get in touch and email us at info@theartclassinthebox.co.uk

I have forgotten my password, what should I do?

No problem! Simply choose "Forgot your Password". We'll send you an email so you can reset your password.